**HookdYou Store - 15-Day Refund Policy:**
At HookdYou, we value your satisfaction with our products. If you are not entirely pleased with your purchase, we offer a hassle-free 15-day refund policy. Please note the following conditions:
1. **Timeline:** You have 15 days from the date of purchase to initiate a refund.
2. **Eligibility:** Refunds are applicable to unused and undamaged items in their original packaging.
3. **Proof of Purchase:** To process a refund, provide a valid proof of purchase, such as the order confirmation email or receipt.
4. **Contact us:** Reach out to our customer support team via email at support@hookdyou.com within the 15-day period to start the refund process.
5. **Return Shipping:** Customers are responsible for return shipping costs unless the product received is defective or incorrect.
6. **Inspection:** Returned items will undergo inspection upon receipt. Refunds will be issued only for items meeting the eligibility criteria.
7. **Refund Method:** Refunds will be processed using the original payment method within 7 business days after the return is approved.
8. **Non-refundable Items:** Certain items, such as gift cards, are non-refundable.
9. **Damaged or Defective Products:** In the case of damaged or defective items, contact us immediately for assistance. We may offer a replacement or a full refund.
10. **Cancellations:** Orders can be canceled within 24 hours of purchase. After that period, the regular refund policy applies.
11. **Gift Returns:** If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return.
12. **Policy Updates:** HookdYou reserves the right to update or modify the refund policy. Any changes will be communicated on our website.
We appreciate your understanding and cooperation in adhering to our refund policy. If you have any questions or concerns, feel free to contact our customer support team. Thank you for choosing HookdYou!